Draft. These terms are written in plain language and are pending review by a Malaysian lawyer. If anything here matters to a decision you are making, ask us and we will confirm it in writing.
The first month
The first month is free. If you do not like the site, you walk away having paid nothing. This is deliberate — you should not have to gamble on us.
Monthly subscription
From your first paid month the plan is a 12-month commitment. Leaving early costs 50% of the months remaining, and we do not refund part-months. After the 12 months, cancel with 30 days' notice and we will not bill you again.
One-time fees
Setup and add-on fees cover work already done and are non-refundable once that work has started. If we have not started, you get it back in full.
If we do not deliver
We promise your site live within 7 working days of receiving everything we need, with the clock paused whenever we are waiting on you. If we miss that through our own fault and you no longer want to continue, you get a full refund of anything you have paid.
This covers us being late, not the site not being to your taste. You have three rounds of changes during the build to get it the way you want it. If it is still not right for you, walk away: the first month is free, so you will have paid nothing.
How to ask, and how long it takes
Email hello@ruuno.co or message us on WhatsApp. Tell us the business name and what went wrong; you do not need a form.
Approved refunds go back to the card or bank account the payment came from, within 7 working days of us agreeing to it. We will tell you the same day whether it is approved.